Complaint Policy


Project Reflect Student/Parent Complaint Policy

All employees of Project Reflect/Smithson-Craighead Academy may be reached by calling 615-228-9886.   We take all complaints seriously and will listen and investigate appropriately to respond to parent and student concerns in a timely and reasonable manner.  Most complaints will be addressed within 24 to 48 hours of first being brought to our attention, and if the concern cannot be successfully resolved within that timeframe, the parent will be provided, in writing, with the timeline for moving forward.

Smithson-Craighead Academy and PREP are programs of Project Reflect, a 501©3 nonprofit focused on education and transformation for those living in poverty.  Janelle Glover is the principal of SCA and Allison Driver is the Executive Director of Project Reflect, Inc., the sponsoring organization of the academy.

Concern in the Classroom

Parents with complaints about student treatment by an employee of or another student enrolled at Smithson Craighead Academy within the classroom setting or with the student’s academic progress or safety should first contact the
student’s teacher.  If the teacher cannot resolve the parent’s concern, then either the teacher, after documenting the complaint, or the parent should refer the matter to Janelle Glover and/or Allison Driver. If the parent feels the concern has not been resolved after speaking or meeting with the Principal, then the matter may be referred to the Board Chair and possibly on to the Project Reflect Board of Trustees.

If the concern arises during the confines of PREP, the concern should be directed to PREP Director, Brianna McEntee, who, after documenting the complaint, will attempt to resolve it.  If it is not successfully resolved, the complaint should be referred to the Board Chair who may refer it to the Project Reflect Board of Trustees.

Concern with Transportation

Parents with complaints about student treatment by an employee of or another student enrolled at Smithson-Craighead Academy or with the student’s safety within the setting of transportation provided by SCA should first contact Campus Supervisor Larry Clopton.  If the Campus Supervisor cannot resolve the parent’s concern, then either the teacher, after documenting the complaint, or the parent should refer the matter to Executive Director, Allison Driver who, after documenting the complaint, may attempt to resolve the concern or refer it to the Board Chair. If the parent feels the concern still has not been resolved then the matter may be referred the Project Reflect Board of Trustees.

Concern Outside the Classroom or Bus

Parents with complaints about student treatment by an employee of or another student enrolled at Smithson-Craighead Academy outside the traditional classroom setting should contact Executive Director, Allison Driver who, after documenting the complaint, may attempt to resolve the concern along with Principal, Janelle Glover. If the parent feels the concern has not been resolved after speaking or meeting with the Principal, then the matter may be referred to the Board Chair and possibly on to the Project Reflect Board of Trustees.

Other Concerns

Any other concerns, including those regarding the use of public funding, access to services, discrimination, etc., should be referred first to the Board Chair and then, as needed to the Project Reflect Board of Trustees.

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